Industry experts estimate that up to 80% of all Telco invoices have inaccuracies.  RealCom Solutions identifies 5 easy ways to reduce local spending.

A recent study sponsored by Microsoft finds that SMB's (small and medium businesses) using hosted IT solutions are more profitable.

VOIP technology continues to evolve and mature, successfully replacing traditional TDM solutions.  Cautious IT professionals are looking to VOIP to help reduce telecom expenses but still cite security as a key concern.  A report from WAFA shares 5 keys to improve VOIP security specifically for your business computers.

Top industry analysts predict increased IT spending in 2011, driven by telecom and mobile devices.

The data revolution has begun.  Surprisingly, it is not tweets, emails or web pages that are driving the data expansion these days.  It is video consumption.

Leading time-management author addresses tips for how to clean up your business and improve overall productivity.

The answer is yes, according to the October 2010 Cisco World Report.

Around the world people are celebrating Earth Day tomorrow.  With a greater emphasis and enhanced awareness on saving our natural resources, business are being tasked with seeking enviromentally friendly solutions.  How could your phone system help you go green?

Dropped calls are not new. They happen to small contact centers, large contact centers and everyone in between.  And while it may appear to be a common challenge for contact center leaders, the cost associated with dropped calls is significant and real.

Zappos.com CEO and founder Tony Hsieh talks about his company's success in his recent book, Delivery Happiness.  During his review of branding through customer service he highlights the true value of "telephone service".  He comments specfically on how the telephone is the most effective tool for executing and delivering a positive customer experience.